PSE&G warns that when the streets are busy with utility workers after a storm, scammers may see this as an opportunity, so customers need to say alert to scams – particularly demands for immediate payment via a prepaid card.
In the most common payment scam scenario, someone pretending to be a utility employee calls and threatens to shut off service unless they receive immediate payment via a prepaid card. The caller ID may even mimic PSE&G’s customer service number.
Victims are given a phony phone number to call back after they purchase the card. When they call that number, they may hear voice response prompts that mimic those they would hear when calling the real PSE&G customer service line.
A fake representative asks for the numbers on the card or receipt. Scammers take the money from the card – usually within a matter of minutes.
Be aware that before terminating service, PSE&G alerts customers in a number of ways: messages on their bill, letters, and phone calls. PSE&G never demands a specific type of payment nor threatens immediate service termination. While there are many ways to pay a bill, PSE&G only accepts credit card and prepaid card payments through Western Union Speedpay.
When in doubt, call PSE&G to verify the person’s affiliation and claims. Report all scam attempts by calling your utility and local police department, and file a complaint with the Federal Trade Commission at www.ftc.gov/complaint. More information about scams is available at www.utilitiesunited.org and https://www.pseg.com/home/customer_service/bill/scam/index.jsp.