Public Service Electric and Gas Co. (PSE&G) urges customers to be alert to payment scams. In the most common scam, phony callers lie and say there is an unpaid balance and demand immediate payment with a prepaid card. Recently the utility has received reports that scammers are using fake caller ID information to trick customers into thinking they are speaking with PSE&G.
The only way to protect yourself against scams is to be cautious. “Just because the caller ID says it’s PSE&G, doesn’t mean it’s PSE&G,” said Greg Dunlap, PSE&G vice president of customer operations. When in doubt, hang up and call the number listed on your bill or the PSE&G website.
While PSE&G accepts credit cards, prepaid cards, and money transfers to pay bills, they never demand a specific type of payment or threaten immediate service termination. Before terminating service, PSE&G alerts customers in a number of ways: messages on their bill, letters, and phone calls.
Report all scam attempts by calling your utility and local police department and file a complaint with the FTC at www.ftc.gov/complaint.